FAQ
Welcome to the Nomadic Bean community. By subscribing to our monthly boxes or purchasing our small-batch coffee beans, you agree to these terms. We are proud to be based in Jackson, Wyoming, where we ethically source and roast our coffee to fuel your next adventure.
Subscriptions
When you sign up for a Nomadic Bean subscription, you authorize us to charge your payment method on a recurring basis. We want your experience to be effortless, so you can pause, change, or cancel your subscription at any time through your account portal without any hidden fees.
Seasonal Beans
Coffee is a seasonal agricultural product. While we strive for absolute consistency in our roasting process, flavor profiles may vary slightly between batches. We celebrate these subtle differences as part of the natural journey of the bean.
Ethical Sourcing
Our mission is rooted in ethical partnerships. We work directly with farmers to ensure fair wages and sustainable practices. By purchasing from us, you support this transparent supply chain.
User Conduct
We ask that you use our website respectfully. This means no hacking, no scraping, and no automated tools. We are here for the coffee, and we hope you are too.
Liability
We provide the highest quality caffeine, but please brew responsibly. Nomadic Bean Coffee is not responsible for any jitters or late-night energy bursts caused by over-caffeination.
Refund Policy
At Nomadic Bean Coffee, we stand behind the quality of our small-batch roasts. Because coffee is a perishable food product, we generally cannot accept returns on opened bags of beans. However, your satisfaction is our priority.
Damaged or Incorrect Orders
If your coffee arrives damaged or if we sent you the wrong roast, please let us know within 7 days of delivery. We will happily send a replacement or issue a full refund to your original payment method.
Subscription Cancellations
You are free to cancel your subscription at any time. If you cancel after a box has already been roasted and processed for shipping, that final box will still be delivered and billed, and your cancellation will apply to the following cycle.
Quality Concerns
If you feel a particular batch does not meet our high standards, please reach out to our team in Jackson. We value your feedback and will work with you to make it right, whether through a different roast suggestion or a store credit.